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  • CESQA : Quality in the food sector
    Italians to quality food products is no longer the prerogative of restricted circles of farmers and experts in this sector or of those with high incomes It seems that the public opinion has become increasingly sensitive towards the quality of life which has led to a wiser consumption management and a renewed interest in personal and family health Therefore the quality of agro food products is very important in the purchase process Consumers and producers agree that the search for quality can be an important antidote against the dangers of production homologation How can the quality in the agro food sector be defined in this context The concept of quality in food production seems to be very articulate and for this reason unfortunately it is often misused A clear distinction must be made between the Product s Quality it refers to specific qualitative features which make a product different from another of the same category System sQuality it generally refers to the ability of the producer processor distributor or seller of food products having such features to meet the customers expectations in time Both concepts implicitly ask that the hygiene of the food product considered must be ensured this means that when one speaks of the quality of a product or of a system in a food company it is assumed that the food product or products of a company cannot be a danger to man s health otherwise it would not be allowed even to call that product food The above concepts of quality are closely related to certifications of the product or of the system granted by third independent party We can distinguish between Product certifications they guarantee that any product sold or traded by a company complies with the specific stated requirements The certified products must be

    Original URL path: http://www.cesqa.it/activityDetail.php?id=171&navCat=Quality&titlePage=Quality%20in%20the%20food%20sector&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : Customer Satisfaction
    companies are giving increasing importance to this aspect which proved to be a useful tool to efficiently allocate the company s resources because the functional needs of the customers The attention to the customer and his satisfaction does not often mean short term increase of income but due to the loyalty in time of the customer the potential benefits become relevant in the company s balance sheet Most significant economic results can be quantified as Increase of the market share due to the acquisition of new customers Important quantities of the product sold to a single customer or increase in the depth of the market Reduction of operational costs due to loyal customers Low costs for the acquisition of new customers due to the positive mouth to mouth spreading In order to understand what Customer Satisfaction means it is important to clarify the meaning of its key terms customer and need satisfaction The customer can be seen as an external customer if we refer to the one who purchases a product or a service on the market but also as an organization s internal customer if we refer to the various functions offices departments which have as suppliers other parts

    Original URL path: http://www.cesqa.it/activityDetail.php?id=172&navCat=Quality&titlePage=Customer%20Satisfaction&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : Audit of the Quality System
    Ingegneria Industriale Via Marzolo 9 35131 Padova Audit of the Quality System The quality audit is an important tool used to verify whether a product a process a programme or an organization comply with the specific and normative requirements Therefore it is an independent methodical study which verifies one or more elements of the quality management system their operations their conformity to the models their results and the effectiveness of their application with the purpose of observing the contract and of improving the organization s performance Currently ISO 19011 is the standard giving the guidelines for quality and or environmental management systems auditing As for the UNI EN ISO 9001 audits can be carried out for the following purposes establishing a starting point for the implementation of a Quality Management System and an opportunity for the improvement of quality performance Controlling and assessing the progress in the quality development assessing the efficiency and effectiveness of the current Quality Management System certifying the appropriateness of the system according to the UNI EN ISO 9001 standard for potential certification third party audit carried out by an Accredited Certification Body providing an internal official control in order to verify whether the systems goes

    Original URL path: http://www.cesqa.it/activityDetail.php?id=173&navCat=Quality&titlePage=Audit%20of%20the%20Quality%20System&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : Quality Costs
    and verifying the non conformity they are also generally defines as quality costs Non conformity costs internal and external flaws are classified as losses and are globally indicated as non quality costs Total quality and non quality costs represent the overall quality cost born for reaching a certain level of conformity for the products and services to be manufactured or delivered The implementation of a program for identifying and managing

    Original URL path: http://www.cesqa.it/activityDetail.php?id=174&navCat=Quality&titlePage=Quality%20Costs&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : Statistical Process Control
    be identified uses technical statistics to analyze and check the conditions that determine the variability of the object of analysis The goal in the use of SPC techniques is to give the company adequate tools aimed at improving the quality of products and services offered by eliminating mistakes and discrepancies because of rework unnecessary controls and therefore delays in the processing cycles The SPC methodology allows to find whether the

    Original URL path: http://www.cesqa.it/activityDetail.php?id=175&navCat=Quality&titlePage=Statistical%20Process%20Control&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : ISO 9001 Certification of the Laboratories within the University of Padua
    of Padua has started a biannual programme aiming at the UNI EN ISO 9001 certification of the research laboratories within the University Departments The design of activities as well as the planning and development of the programme were entrusted to the Environmental Quality Study Centre within the University of Padua The prgramme which is currently in progress has been divided into the following operational stages 1 Check up visits in the structures which participate in the project 2 Basic training on ISO 9000 series of all the laboratories involved duration of the course 16 hours 3 Further training on the application of the ISO 9000 standard to macro fields chemical biological and engineering field duration of the course 40 hours 4 Actions for the implementation of the Quality Management Systems in single Departments The check up visits and the training courses ended in the first half of 2002 Here are the participating Departments and their laboratories Department Service Centre Laboratory Department of Chemistry Laboratory of chromatography CRIBI Service Centre BMR Service DNA sequence Department of Constructions and Transports Laboratory of Constructions and Transports Department of Technical Physics Laboratory of Acoustics Laboratory of Conductivity Department of Electrical Engineering Laboratory of Electro therm Laboratory of Electric Control Department of Hydraulic Sea Environmental and Geotechnical Engineering Laboratory of Hydraulics Department of Mechanical Engineering Laboratory of Hover Machines Laboratory of Machine Building Laboratory of Hydraulic Machines Laboratory of Measurements Laboratory of Applied Mechanics Department of Mechanical and Management Innovation Automation Field Laboratories Robotics Meccatronics Materials Field Laboratories Metallography Chemistry Electronic Microscopy Technological Field Laboratories Net Shape Forming Geometric and Industrial Metrology Concurrent Engineering Department of Histology Microbiology and Molecular Biology Autonomous Operational Unit of Microbiology Department of Chemical Processes in Engineering Laboratories department of environmental chemical processes Laboratory department of industrial processes Quality Environmental

    Original URL path: http://www.cesqa.it/activityDetail.php?id=176&navCat=Quality&titlePage=ISO%209001%20Certification%20of%20the%20Laboratories%20within%20the%20University%20of%20Padua&cat_id=18&lang=ENG (2016-05-01)
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  • CESQA : HSMS - Health and Safety Management Systems
    Management Systems Workers health and safety are two main issues that organizations have to face in order to answer to the increasing attention they are gathering from public opinion In this socio economic context organizations in order to to stay competitive must look for continuous improvement of their performance A pro active vision is therefore essential and is reflected in a structured and systematic approach to identification assessment and control of risks for health and safety These concepts are the foundations on which a modern Management System Occupational Health and Safety SGS D is based The main reference is the OHSAS 18001 Occupational Health and Safety Assessment Series Main purposes in this standard are Removing the risks to which employees and other persons can be subject Building an image as a responsible company Improving the global performance of the company Building maintaining and improving continuously a H S management system in order to control the risks for employees Obtaining the certification of the H S management system from an external body Another relevant aspect of the OHSAS 18001 is its identical structure with ISO 14001 this eases the integration of the two systems which are already similar to a great

    Original URL path: http://www.cesqa.it/activityDetail.php?id=90&navCat=Safety&titlePage=HSMS%20-%20Health%20and%20Safety%20Management%20Systems&cat_id=19&lang=ENG (2016-05-01)
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  • CESQA : HACCP - Hazard Analysis and Critical Control Points
    distinct steps made by principles which constitute its backbone and preliminary steps necessary for proper implementation of the HACCP system PRELIMINARY STEPS These steps must be taken before applying the principles of the Method and have the following goals Defining responsibilities and proper authority based on the proper competencies in order to develop and maintain the self control system Gathering and filing all useful information in order to assess the

    Original URL path: http://www.cesqa.it/activityDetail.php?id=178&navCat=Safety&titlePage=HACCP%20-%20Hazard%20Analysis%20and%20Critical%20Control%20Points&cat_id=19&lang=ENG (2016-05-01)
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